💳 Refund Policy v1.0
Effective: May 13, 2026
This policy describes the conditions under which iScope will process a refund for subscription payments. Please read it carefully before making a purchase.
⏱ Important: Refund requests must be submitted within 12 hours of payment. Requests received after this window will not be eligible for a refund under any circumstance.
1. How to Request a Refund
Send an email to postmaster@iscope.online with the subject line "Refund Request". Include:
- Your registered email address
- The date and amount of the payment
- The reason for your refund request (referencing one of the eligible conditions below)
- Any transaction ID or payment receipt you received
We will review your request and respond within 3 business days.
2. Eligible Conditions for a Refund
A refund will only be considered if at least one of the following conditions is met:
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1
Server removed from scanning list. If the server you subscribed for has been removed from our active scanning list after your payment was made, you are eligible for a prorated refund for the remaining unused period.
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2
Duplicate / double payment. If you have been charged twice for the same subscription period, the duplicate charge is eligible for a refund. If you do not claim the refund, the extra payment will automatically be applied to extend your subscription.
❌ Not eligible for refunds:
- Subscriptions covering Slow / Free servers — these servers are provided at no additional scanning cost and are not eligible for refunds.
- Change of mind, inactivity, or forgetting to cancel before renewal.
- Partial use — if you have accessed and used the service during the subscription period.
- Requests submitted more than 12 hours after the payment.
3. Refund Amount
iScope does not offer full refunds. All approved refunds will be calculated as:
Refund Amount = Subscription Fee − Payment Gateway Fees
Payment gateway fees (charged by Cashfree or the payment network) are non-recoverable and will be deducted from any refund issued.
4. Refund Method
Refunds will only be issued to the original payment source — the same UPI ID, card, wallet, or bank account used for the initial transaction. We do not transfer refunds to a different account or payment method under any circumstances.
5. Slow / Free Servers
Certain servers in our database are marked as Slow. These servers are available to all subscribers at no extra charge and are slow due to limited scanning resources in that region — not a service defect. Payments covering access to Slow servers are not eligible for refunds.
6. Subscription Extension (Duplicate Payment)
If you have paid twice for the same period and do not request a refund within 12 hours, the duplicate payment will be used to extend your active subscription by the equivalent plan duration. This extension is non-refundable once applied.
7. Contact
For any refund-related queries, contact us at:
Please allow up to 3 business days for a response. Approved refunds may take an additional 5–10 business days to reflect depending on your bank or payment provider.
💡 Tip: If you're unsure about a charge or want to clarify before requesting a refund, reach out to support@iscope.online and we'll help resolve it.